UC-Line Application

Using your Smartphone with UC-Line

Smartphone usage today has increased tremendously, with that numerous applications exist that can enhance your productivity, or provide the feature set you need for todays’ business environment. The UC-Line Application offers just that, an enhancement to your business system by making your smartphone an extension of your UC-Line system.

1. Screens and Menus

Using your UC Line Mobile App

Once logged in, you will be on the dial pad screen. To make a call, dial any number as if you were using your desk phone.

Along the bottom, there are other icons to access the other features and settings.

Using your UC Line Mobile App

Using your UC Line Mobile App Dial Pad – the default screen with key pad to dial phone numbers directly
Using your UC Line Mobile App Contacts – Access the phone’s contacts or the applications favorites screen
Using your UC Line Mobile App Call History – Shows both incoming, outgoing and missed calls
Using your UC Line Mobile App Settings – Access to parameters for how this application will function

Using your UC Line Mobile App Using your UC Line Mobile App

On the Contacts menu, the All menu shows the phones built-in contacts. The Favorites menu shows contacts you have added to favorites. You can search your contacts using the Using your UC Line Mobile App button.

Using your UC Line Mobile App

Clicking on the [+] button will let you add a contact. Enter any information required and click the √ to save it.

The call history menu (All) shows incoming, outgoing and missed calls. The Missed call history shows only missed calls.

Using your UC Line Mobile App Using your UC Line Mobile App

Using your UC Line Mobile App This is a missed call. The number of times this appears signifies the number of missed calls from this number in the past 24 hours
Using your UC Line Mobile App This is an answered incoming call
Using your UC Line Mobile App This is a completed outgoing call
Using your UC Line Mobile App Lets you choose to clear all entries, or the just the Missed call log

The Settings menu includes:

Using your UC Line Mobile App

Using your UC Line Mobile App Preferences – includes items on how the application functions with things such as call waiting, contact lookups, forwarding and application startup.
Using your UC Line Mobile App Advanced Settings – includes items for media, hardware, application logging and call statistics
Using your UC Line Mobile App About UC-Line – shows all version information for the application
Using your UC Line Mobile App Allows you to exit the application or completely log off the system

2. Making calls

Using your UC Line Mobile App

  • Dial the desired number from the dial pad screen and press the green [Call] button. Starting to dial, the UC-Line Application will start a lookup in your address book for matching numbers.
  • You can also choose to dial from your contacts by simply choosing the contact and tapping the number for the desired call.
  • You can also dial from your call history. Simply tap the [handset] icon to dial.

    Using your UC Line Mobile App

Once found and dialed, the application will show ‘Calling’ and you have 3 option buttons in addition to the red end call button.

Using your UC Line Mobile App

Using your UC Line Mobile App Mute – Will mute your microphone so the other party will not hear anything you say
Using your UC Line Mobile App Keypad – Opens the keypad screen allowing you to enter additional DTMF keys
Using your UC Line Mobile App Speaker phone – opens the speaker phone function

Once the call is connected, the status will show as “On Call” with the elapsed time next to it. The connection quality will also be shown. You will have 3 additional buttons in addition to the red end call button.

Using your UC Line Mobile App

Using your UC Line Mobile App Hold – This is like a pause button, it will put the call on hold. The caller will hear the music on hold if it was programmed on the UC-Line system
Using your UC Line Mobile App Add a call – This will allow you to create a conference call by adding another caller. This can be an internal or external call
Using your UC Line Mobile App
Using your UC Line Mobile App
Menu – This button allows you to transfer a call or see the call statistics

Using your UC Line Mobile App

Clicking on the [Add a Call]Using your UC Line Mobile App button will bring up the keypad to dial an additional number.
Dial as you would a regular call and press the green [Call] button. Potential matched numbers will show up above the dial pad.

Using your UC Line Mobile App

Once connected, and your called party has agreed to your conference call, press the [Merge Call] Using your UC Line Mobile App button.

The [Switch Call] Using your UC Line Mobile App button will allow you to switch between the two calls individually. It will put each call on hold so you can toggle between the two calls. The call you are currently on will be shows at the top of the screen.

Using your UC Line Mobile App

While in a conference call, you will see the word “Conference” at the top of the screen and the elapsed time of the conference. The numbers you have dialed are present just below that.

You now have a new option, that is to un-merge the calls. Press the [Split Calls] Using your UC Line Mobile App button to create two separate calls again.

Using your UC Line Mobile App

The Call Statistics screen can show some additional information about your call. This information includes the audio codec being used, total call time and the data information about the call.

3. Transferring calls

Transferring calls with the UC-Line Application is simple. While on a call, press the [Menu] Using your UC Line Mobile App button and choose [Transfer to…] Using your UC Line Mobile App

Using your UC Line Mobile App

Now dial the number you wish to transfer the call to, and press the [Send] Using your UC Line Mobile App button. The call will be transferred to the destination and the display will show “Transferred” for a short period of time.

4. Receiving calls

Receiving calls is the same as if you were receiving a cellular call. If the UC-Line Application is in the background or not open, you will still receive the call. Your device will provide a notification that you have a call.

In either case, select [Answer] to accept the call. The UC-Line Application will open to the active call screen. Select [Decline] to decline the call and send the call to the next step in your callflow.